A Lean Office Tool
In person, hands-on problem-solving course using a one-day rapid improvement event. Includes an introduction to Root Cause Analysis.
Structured problem solving is an efficient methodology used to prevent undesirable process outcomes from reoccurring. In this course, students will facilitate a team of subject-matter-experts (SMEs) to effectively plan and conduct one-day rapid improvement events. A rapid improvement event (RIE) is accomplished with a team solving a narrowly scoped problem based on the eight-step problem-solving model. With in-class exercises, students will construct problem statements, coordinate team knowledge to build a process map, identify fault points, determine root causes, and choose countermeasures to be inserted immediately into the process. No prior, formal problem-solving training is required.
Limited to eight students.
All classroom dates meet from 8 a.m. to 4:30 p.m. unless otherwise noted. Registration for all classes closes one week prior to their start date. Online registration is available for most courses. Otherwise, you may contact Registration and Records at (405) 325-6034 to sign up.