A Lean Office Tool
Learn the benefits of incorporating root cause analysis in problem solving
This introductory course shows students the benefits of incorporating root cause analysis (RCA) as a standard element of problem solving, foundational concepts distinguishing root causes from symptoms of negative effects, and a practical application experience to foster their ability to conduct RCA with a team of subject matter experts. In addition, this course describes the three types of causes (physical, human, latency), various approaches to conducting RCA (apollo, cause mapping, fishbone diagrams, five whys tool), and the criteria for choosing one approach over another. Specific emphasis is given to the five whys tool. Interactive class exercise gives participants the opportunity to practice RCA.
All classroom dates meet 2.5 hours unless otherwise noted. Registration for all classes closes one week prior to their start date. Online registration is available for most courses. Otherwise, you may contact Registration and Records at (405) 325-6034 to sign up.