Class Highlight - Conflict Resolution

Class Highlight - Conflict Resolution

What class?

LSAL 3133 – Conflict Resolution

Why is it cool?

Conflict is a normal, and an unavoidable part of human interaction. Since we can’t all agree on everything, learning to deal with conflict in a healthy way is important to maintain strong, positive relationships.

Conflict Resolution examines contemporary theories regarding conflict and how best to manage it. Students will take a look at the communication process and practice effective communication skills through a variety of exercises.

“The way we think about and address conflict is what distinguishes between difficult, contentious encounters that erode relationships and derail progress toward goals, and functional, productive experiences that contribute to goal achievement while preserving and strengthening relationships,” said instructor Kay Ham.

Conflict Resolution is cool because it arms students with the tools they need to turn unpleasant situations into positive experiences by resolving conflict in a healthy way. During the course, students will define and discuss the nature of conflict, as well as how it escalates. They’ll also assess their own preferred conflict management style and learn to use effective ways to avoid escalating a conflict while finding constructive solutions to resolve conflict.

Students will gain a better understanding of human interaction, their own behavior and the behavior of others in conflict situations. They’ll leave the class prepared to handle challenging situations they’ll likely encounter during their careers and throughout their lives.

Talk to your advisor to see if this class might be right for you, or see what else is offered by the OU Extended Campus College of Professional and Continuing Studies.

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Tami Althoff

Tami Althoff holds a bachelor’s degree in journalism. She is a reporter with more than 20 years’ experience working for newspapers, including The Oklahoman. She has covered everything from breaking news to local music and art. She loves sports, especially OU football and basketball games, where she often embarrasses her children by yelling too loudly.